32 Elsenham Ave Somerset West Western Cape, 7130 South Africa
021 855 4017
S

SW1 like many tourist establishments in South Africa is governed by the changing tourist seasons. Please ensure you familiarise yourself with the 3 main seasons we operate in, before making a reservation.

High Season

1 November – 15 December

Peak Season

16 December – 31 March

Low Season

1 April – 31 October

Booking Payment Terms & Conditions

We are thrilled you are considering spending a night or two or more with us or are now ready to make a booking. Here is some useful information regarding our booking policy

  • Each room accommodates 2 persons
  • Unfortunately we do not offer additional beds
  • We welcome children 12 years and older.  Regrettably our lodge is not conducive to the enjoyment of younger children
  • Rates are quoted in SA Rands and include 15% VAT (value added tax)
  • Rates charged are PER ROOM, not per person, and per night stayed. CLICK HERE to refer to our rates list for current prices
  • Single stay is surcharged at 75% of the listed rate
  • A booking is deemed confirmed once a 50% payment has been received into SW1 Lodge’s bank account
  • Rates are subject to change without notification
  • Rates exclude sundry payments such as laundry, mini-bar, bar tab, transport, snacks and meals, other than breakfast
  • A provisional booking is held for 7 days if booked 31 days or more prior to the arrival date and if not confirmed is deemed cancelled.
  • In PEAK SEASON a booking made 7 days or less prior to arrival must be paid in full and cannot be held
  • Bookings made 30 days or less before arrival date must be paid in full within 48 hours of booking
  • We accept Visa, MasterCard, American Express & Diners credit cards & PayPal
  • We regret we do not accept cheques or debit cards
  • We prefer not to accept cash except for payments of R2000.00 or less
  • For Internet payment (EFT)and bank transfers, positive proof of payment is required. Proof must be emailed to info@sw1.co.za. Payment must be received into our bank account to be confirmed

As a boutique guest house with only 6 rooms we are dependent upon operating at full capacity in the summer season. Cancellations often result in vacant rooms due to booking lead times, moreso in our Peak season. It is difficult to get last minute bookings if a booking is cancelled. It is therefore necessary for us to diligently apply our cancellations policy

  • Cancellations must be confirmed in writing
  • Cancellations 61 days or more prior to confirmed arrival date will be refunded in full less any credit card fees or bank charge fees
  • Cancellations 60 to 31 days before the confirmed arrival date will result in 50% of the deposit being forfeited
  • Cancellations 30 days or less before the confirmed arrival date will result in 90% of the deposit being forfeited
  • 100% of the full booking will be forfeited in the event of a no show regardless of the reason
  • Early departures, for whatever reason, will result in the full booking being charged for
  • Check-in is 14h00
  • Upon arrival you will be required to complete a brief check-in form. Positive photo ID must be provided
  • Any outstanding balance on the accommodation account must be settled upon check-in
  • If you arrive before check-in time you are welcome to relax and use our facilities. Your luggage can be held for you
  • Check-out is 11h00
  • Sundry expenses charged to your account must be paid upon check-out
  • Gratuities are discretionary. Should you wish to acknowledge a certain staff member or members you may give them your gratuity directly or, you may give it to our manager to divide equally amongst the team. If more convenient, you are welcome to add the gratuity to your account for our manager to disburse

We would love to hear if we have met or exceeded your expectations or if we have disappointed you. We appreciate all reviews and invite you to write a comment in our Guest Book and also to review us on TripAdvisor CLICK HERE  and/or the booking site you made your booking through. Please also consider leaving a review on Facebook CLICK HERE or Instagram CLICK HERE.

Unforeseen events may result in your flight or land arrangements having to be cancelled.  To protect non-refundable deposits and payments we strongly recommend you purchase fully comprehensive travel insurance that includes cancellation cover. This is usually a benefit when paying by credit card but this must be checked with the credit card issuer. We also urge you to ensure your insurance covers emergency medical care, personal possessions and electronic equipment.

From time to time we offer specials and discounts, particularly in the quieter winter (low) season. We try to make these the best value possible. They are subject to T’s & C’s which are specified per promotion. Unfortunately these special offers and discounts do not extend to existing bookings. This can be likened to buying an airfare and days, weeks or months later it is discounted or buying an item at retail and then finding it has gone on sale. Thank you for your understanding.

Getting to & from the lodge

Somerset West is best explored by car

We have associate operators who we can arrange to pick you up or drop you off at the airport.  Let us know if you need a transfer and we’ll sort it out for you. Advance notice is advised.

  • Hassle-free,
  • Professional local experts,
  • Guaranteed Pick-up,
  • Advances notice is advised

We work with various car hire companies in the Helderberg. If you wish to book a car for the duration of your stay we can put you in contact with them or liaise with the dealer on your behalf.   It’s advisable to do this well in advance as stock of cars is scarce over the season

There is so much to see and take in whilst in the beautiful Cape. To make the very most of your time it is suggested you consider one or two day tours with respectable and experienced tour operators CLICK HERE to view some options